Any order placed on our website is delivered directly from our location, we are not affiliated with any order takers or floral networks. We do our best to keep the wide selection at The Flower Merchant stocked. Due to seasonal availability or weather conditions, specific flowers are sometimes difficult to obtain. It is possible that any stem may be substituted for one similar in appearance and value. We will always use our experience and discretion to ensure the arrangement you order is just as impactful and breathtaking as what you have chosen online.